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Zappos Corporate Culture Presentation »

Three members from the Zappos group talk about the distinctive corporate culture. Tony Hsieh, CEO of Zappos, starts with a discussion of the importance of buyer service at Zappos and the initiatives taken by the firm to “wow” consumers. Some of these initiatives include a cost-free upgrade to overnight shipping and a pre-paid return policy. Hsieh then describes the substantial four week training processes for new employees. Following Christa Foley, Recruiting Manager of Zappos, explains the company’s hiring policy and methods taken by the firm to employ personnel who are a excellent match. Last Meghan…